Questions agents actually ask us

Trained callers on the Midnight Shift team who work property campaigns daily. They're briefed on your specific campaign — the project, the audience, your positioning — and use a script you approve before calling starts.

Calls are made on behalf of your business. Callers introduce themselves as calling from your team, and every qualified conversation is handed to you with full context — so from the prospect's perspective, the experience is one consistent team.

English and Mandarin are standard. If your lead base needs other languages, raise it during the consultation and we'll confirm what's possible for your campaign.

Leads are worked in structured cycles — typically multiple attempts at varied times of day over a defined window, rather than one attempt and a shrug. The exact cadence is agreed with you per campaign, and every attempt is logged in the CRM.

No. These are real people having real conversations. Technology runs the organising, scheduling and logging — humans do the talking.

Compliance is built into the workflow: numbers are screened against DNC registry requirements where required, consent context is recorded per lead, calling hours are respectful, and data is handled under PDPA-aligned practices. Full details on our DNC & data handling page.

You do — unambiguously. Your database, call notes and statuses are exportable at any time, and if you ever leave, your data goes with you. We never share, sell or reuse your leads for anyone else.

Often yes — old databases are one of the most underused assets agents have. We'll review the list's age, source and consent context with you first, apply the required DNC screening, and agree a respectful re-engagement approach before any call goes out.

The system works best if you have an existing flow of leads or a database of past enquiries. If you also need lead generation, our parent agency Midnight Strategies SG runs Meta and Google campaigns for property agents — many clients run both together.

Typical setup — CRM import, script writing and approval, qualification criteria, DNC screening — takes days, not months. The exact timeline depends on the state of your lead list and how quickly scripts get approved on your side.

Pricing depends on your lead volume, campaign types and whether you're an individual agent, team or agency. We scope it in the consultation so you're quoted for what you actually need — book a demo and we'll give you clear numbers.

Engagement terms are agreed upfront during scoping and stated in plain language before you commit. And because you own your data, leaving is always a clean exit — your database and notes come with you.

No — and we'd be wary of anyone who does. Outcomes depend on your leads, your market and your campaigns. What we commit to is a disciplined, fully visible process: prompt calling, structured follow-up, honest qualification and clean handoffs. You'll see exactly what's happening at every step.

Every attempt, connect, outcome and note is logged in the CRM as calling happens — you can open your dashboard any day and see the activity yourself. No waiting for an end-of-month summary.

They go into nurture with a scheduled future touchpoint tied to their timeline — an MOP date, a lease ending, a sale completing. When the time approaches, they get a call. Not-ready is a category we manage, not a dead end.

Yes. Teams get centralised calling with lead assignment to members; leaders get visibility into activity, outcomes and appointments across the team; agencies get structured telemarketing capacity without hiring and managing in-house callers.