Terms & Service Information

1. About the service

Midnight Shift provides a lead conversion service for property agents and property businesses in Singapore, combining professional telemarketing, an integrated CRM, lead qualification, appointment setting and lead follow-up ("the Service"). The Service is operated in association with Midnight Strategies SG.

Specific scope, pricing, service levels and engagement terms are agreed in a written proposal or service agreement with each client. Where a signed agreement exists, it prevails over this page.

2. What the Service is — and isn't

• The Service is an operational process: contacting, qualifying, organising and scheduling conversations with leads supplied or generated by the client.
• The Service is not a source of guaranteed outcomes. We make no guarantees of income, commissions, sales, conversions, or any specific number of appointments or qualified leads. Results depend on factors outside our control, including lead quality, market conditions and the client's own sales activity.
• Any figures shown on this website (including interface illustrations and the time calculator) are illustrative examples, not promises or typical results.

3. Client responsibilities

• Ensure that lead data supplied to us was collected lawfully and that its use for follow-up contact is permitted under the PDPA and applicable consent obtained.
• Review and approve calling scripts before outreach begins.
• Hold and maintain any licences required for their own property business (e.g. CEA registration for agents).
• Attend booked appointments and update outcomes so the follow-up loop stays accurate.

4. Our responsibilities

• Perform outreach in line with the agreed scripts, calling windows and qualification criteria.
• Screen calling lists against Singapore Do Not Call registry requirements where required, and follow PDPA-aligned data practices (see DNC & Data Handling).
• Log activity and outcomes in the CRM and keep them visible to the client.
• Use client lead data solely to deliver the Service.

5. Data ownership

Lead databases supplied by a client, and records generated for that client during the engagement (statuses, notes, outcomes), belong to the client. Clients may export their data during the engagement and receive it at the end of the engagement, after which we delete our working copies within a reasonable period, subject to legal retention needs.

6. Website terms

• Website content is provided for general information and does not constitute financial, investment or legal advice.
• All content, branding and design on this website belong to Midnight Shift / Midnight Strategies SG unless otherwise stated. Please don't reproduce them without permission.
• We may update the website and these terms at any time; the date above reflects the current version.

7. Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from use of this website. Liability relating to a client engagement is governed by the applicable service agreement.

8. Governing law

These terms are governed by the laws of the Republic of Singapore.

9. Contact

Questions about these terms: admin@midnightshift.sg.